The choice of visiting our Homepage is solely your decision. Any dispute over privacy is subject to this notice and our Conditions of Use. This includes limitations on damages, arbitration of disputes, and the applicable law of state. If the client has any issues regarding the Privacy Policy, they should contact us at their best convenience. Our customer services shall be most happy to serve the clients.
As our Policies are liable to change at any time, it is recommended that the client go through the policy each time they enter the site to purchase.
The company gathers navigational information about where visitors go on our website and information about the technical efficiencies of our website and service (i.e. time to connect and time to download pages). This information allows us to see which areas of our Company’s Website are most visited and helps us understand our clients better than before. This also helps us improve the quality of those sites which are lacking in some way or the other. Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, written and other materials that are part of this Site (collectively, the “Contents”) are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by the Company.
This Site and all its Contents are intended solely for personal and non-commercial use. The client may download or copy the Contents and other downloadable materials displayed on the Site for their personal use only. No right, title or interest in any downloaded materials or software is transferred to the client as a result of any such downloading or copying. The client may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivatives, sell or participate in any sale or exploitation of the site, its content, or any related software.
All comments, feedbacks, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Our Company on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, the “Comments”) shall remain the Company’s property.
The Company will own exclusive rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, with reference to the Comments. The Company is and shall be under no obligation:
The company can also use the testimonials and logos of the clients on its other web and offline properties.
The moment the client visits our site or sends e-mails to our contacts, the client is communicating with our company electronically. It’s involuntary for the client to receive our communications electronically. Our Company will communicate with the client by e-mail or by posting notices on this site. Thus the client agrees that all agreements, notices, disclosures and relevant communication satisfy and fulfill all legal requirements and are equivalent to any legal statement in writing.
All content that is included on this site, such as text, graphics, logos, button icons, images, digital downloads, data compilations, and software, is the property of this company or its content suppliers and protected by AUS and international copyright laws. The compilation of all content at this site is the exclusive property of this company and protected by AUS and international copyright laws. All software used at this site is the property of this company or its software suppliers and protected by AUS and international copyright laws.
The trademark names used within our sites are the property of their respective company or its subsidiaries and can not be used in connection with any product or service that is not part of that company.
The use of this site is solely the responsibility of the user, for maintaining the confidentiality of their account and password and for restricting access to their computer, and as the client agrees to accept responsibility for all activities that occur under your account or password.
The Company and its affiliates respect the intellectual property of others. If anyone browsing the site believes that their work has been copied in a way that constitutes copyright infringement, please follow our Notice and Procedure for Making Claims of Copyright Violation.
digitaurus.tech ensures 100% customer satisfaction with our unlimited free Revision Policy which enables you to improve on your initial design brief free of charge through your account area.
In case of any duplicate charge due to processing error, failing to fulfill any of your special designing requirements or not able to complete your design order as per the delivery policy, your complete design order amount will be refunded.
In case of any dissatisfaction from any design services provided by digitaurus.com, you can submit a refund request within five days of your initial designs completion. However, it shall be assumed between both parties that you are satisfied with your initial designs if a refund request is not received within five days of initial designs delivery. For any Special / Combo packages, refund will be applicable the same as it is on the single packages.
Your refund would be processed as per the chart below:
All refund requests will be fulfilled as per the following arrangement:
All refund requests should be communicated to the support department. digitaurus.com, based on the violation of your user agreement reserves the right to approve/disapprove your request on an individual case to case basis. How to claim your refund
To assure your refund request is approved, please make sure you meet the following requirements:
Claim your refund specifying your concern by contacting us via any of the following two modes:
After the refund, your design rights would be obtained by digitaurus and you would not be able to display any version of the design sent by company. Let us also specify that:
If you have any questions or concerns about our Refund Policy, please contact us by clicking here.
The allotted number of revisions is based on your selected package and you can demand as much revisions as stated in your package details. We focus on providing the best services to our customers and will continue revising until your needs is met. You are not liable to pay additional price if the design concepts are not changed. You will have your revised design in 48 hours.
Digitaurus has 48-72 hour turnaround time for most design services. This is not the complete time from start to finish for a project, only the turnaround time for a single iteration of a design stage. Depending on the kind of service the time required for revisions could be a minimum of 48 hours to 72 hours, this time means 2 working days, For example:
Digitaurus offers a 100% Refund on all its design services, however it is not an unconditional 100% refund and certain conditions still apply.
Digitaurus Refund Policy will be Void if;
Note: Digitaurus hold all the rights to reject any project or cancel the contract whenever it deems necessary. After the refund, you will not have any rights to use the designs for any purpose; they will be the sole property of Digitaurus. The company will be the rightful owner of the designs.
Services not related to design services are not eligible for refunds under any circumstances. They are not covered under our 100% money back guarantee. If such a service is acquired as part of a Package Deal of any kind, they cannot be used to request a refund on the entire package. Examples of such services are as follows:
For services that are not covered under the 100% refund policy in case of dissatisfaction the Digitaurus management after review the project may choose to offer a partial refund to the client.
To claim your refund, please follow the following steps
As soon as we receive your refund request, we will respond to it at our earliest, once the required analysis is completed we will initiate the process according to our refund policy stated above.
To cancel a project prior to project initiation due to reason unrelated to the service itself the refund request must be made within 24 hours of order placement in order to receive a full refund. Failing to do so will cause in receiving a service fee charge if a cancellation is requested after the initial 24 hours.
After you have received your refund, you will not have any rights to any designs submitted by Digitaurus, unless mutually agreed with by the company and the customer through written communication. The information will be submitted the Copyright Acquisition of the Government Copyright Agencies to maintain legality.
All finalised Designs provided by Digitaurus are done so on a written request of finalisation by the client and upon finislastion the client receives all the final core files of the logo and owns 100% of all rights of ownership to the said logo.
Digitaurus will not be responsible for creating or populating content (e.g. text/Images) into the website, unless purchased exclusively otherwise. In which case:
Digitaurus keeps the records of finalized designs so that in case of any misplaced order, you will be provided the exact file.
Our Customer Support Team is present in the office Monday – Friday 9 AM to 5 PM GMT to answer all of your concerns and queries over the phone. All other queries after business hours need to be emailed through the Team Works Account section by the customer and will be picked up the next working day.
Digitaurus is primarily a design service and design consultancy provider. We will design and develop the services that the client needs. On occasions our packages and services purchased will include technical aspects to help the client with their websites and emails. Digitaurus will provide the client with the basic information regarding those services and the settings required to make those services works. Digitaurus will not be responsible for providing detailed trainings or installations of said services on the Customer’s end. Such services may include but not limited to:
Digitaurus will not be held responsible in any way for customer’s failure to execute, install or learn the usage of above said services on their end, as the responsibilities for those lie on the customer’s end.
The representatives may use the pseudo names depending on which region they are interacting in order to facilitate and do a better communication with our customers because we deal in the global market.